Frequently Asked Questions (FAQ)

1. What types of custom jewelry do you offer?

We offer a wide range of custom jewelry including custom necklaces, pendants, rings, bracelets, and earrings. Each piece is handcrafted by our skilled artisans with over ten years of experience in jewelry making, ensuring the highest quality and attention to detail. Whether you have a specific design in mind or need inspiration, we can help create the perfect piece for you.

2. How do I place a custom jewelry order?

To place a custom jewelry order, you can follow these steps:

  1. Visit our Custom Jewelry page to get an idea of what we offer.
  2. Contact our sales team via email at [email protected].
  3. Discuss your design preferences and details with one of our sales representatives.
  4. Provide any reference images or sketches if you have them.
  5. Our design team will create a digital proof for your approval.

3. Can I see a design proof before my custom jewelry is made?

Yes, after discussing your design preferences with our sales representative, our design team will create a digital proof of your design. We will send this proof to you via email or through Facebook Messenger for your approval before we begin production.

4. How long does it take to receive my custom jewelry?

The production time for custom jewelry varies depending on the complexity of the design. Typically, it takes between 2-4 weeks to complete a custom piece after the design is approved. We will provide you with an estimated delivery date once your design is finalized.

5. Can I make changes to my design after I have approved the proof?

Once you have approved the design proof, we will begin production and no further changes can be made. Please review the proof carefully to ensure all details are correct before giving your approval.

6. Are custom jewelry orders refundable?

Custom jewelry orders are non-refundable once production has started. This policy is in place because custom pieces are made specifically for you and cannot be resold. Please make sure to review all details and proofs carefully before approving the design.

7. What materials do you use for custom jewelry?

We use a variety of high-quality materials for our custom jewelry, including gold, silver, platinum, and a wide selection of gemstones. You can specify your material preferences when discussing your design with our sales representative.

8. Do you use real 18k gold for custom jewelry?

Yes, when we label a piece as made from 18k gold, we use genuine 18k gold. This means the gold is composed of 75% pure gold, alloyed with other metals for strength and durability.

9. How do I care for my custom jewelry?

To ensure the longevity of your custom jewelry, we recommend the following care tips:

  • Store your jewelry in a cool, dry place.
  • Avoid exposure to harsh chemicals or environments.
  • Clean your jewelry regularly with a soft cloth and mild soap.
  • Have your jewelry professionally inspected and cleaned periodically.

10. Do you offer repairs for custom jewelry?

Yes, we offer repair services for our custom jewelry. If your piece needs repair, please contact our customer service team with details about the issue, and we will provide you with instructions on how to send it to us for repair.

11. How can I contact you if I have more questions?

If you have any additional questions or need further assistance, please contact us:

Our customer service team is here to help and will respond to your inquiries as quickly as possible.