Shipping Policy

Last updated: July 2025

Thank you for shopping at LHC Jewelry — where every piece is handcrafted with love and meaning. Please review our shipping policy for details about processing and delivery.

🌍 Shipping Regions

We ship worldwide to most countries, including:

• United States
• Canada
• Australia
• United Kingdom
• Europe and Asia

If you’re unsure whether we ship to your country, feel free to contact us before placing an order.

🕒 Processing Time

All of our jewelry is custom made to order, so please allow time for production:

• Processing time: 3–7 business days
• Orders with photo engraving, fingerprint engraving, or custom designs may take slightly longer
• Once shipped, you’ll receive a confirmation email with a tracking number

🚚 Shipping Method & Estimated Delivery

We partner with trusted global carriers such as DHL, FedEx, USPS, and other local services to ensure reliable delivery.

• Standard delivery time: 4–15 business days (after production)
• Actual delivery time may vary depending on your location, local postal services, or customs procedures

📌 Please note: Delays may occur during peak seasons, holidays, or due to customs processing.

💰 Shipping Costs

• Free shipping on orders over $99
• For orders under $99, a flat shipping fee will be calculated at checkout

💸 Customs & Import Taxes

• Customers are responsible for any customs duties, VAT, or import taxes that may apply in their country
• Most packages to the USA, Australia, and Canada are not subject to additional import fees, but this may vary depending on your country’s regulations

📦 Tracking Your Order

Once your package ships, we will email you a tracking number.
You can use this number to track your package on the shipping carrier’s official website.

If you do not receive tracking info within 7 business days, please contact us at:
📧 [email protected]

🚫 Lost, Delayed, or Returned Packages

• We are not responsible for delays caused by incorrect shipping information, customs clearance, or postal disruptions
• If your package is marked as delivered but not received, please check with neighbors or your local post office first
• If your package is delayed over 20 business days, please contact us for assistance

✏️ Address Changes

Need to change your shipping address?
Please email us within 12 hours of placing your order. After your order is processed, address changes may not be possible.

❓FAQs

Q: Can I cancel my order after it’s placed?
A: Yes, but only if production hasn’t started. Please contact us within 12 hours of your purchase.

Q: Do you offer express shipping?
A: Currently, we do not offer express shipping by default. If you need faster delivery, please contact us before placing your order.

Q: What if my package is lost?
A: Please email us with your order number. We’ll help investigate and, if necessary, offer a replacement.

📬 Contact Us

Have questions or concerns about your shipment?
Email us anytime at [email protected] — we’re here to help!

💎 Thank you for choosing LHC Jewelry — where your memories are turned into meaningful, lasting jewelry.